Customer terms and conditions

Background and purpose

By accepting these customer terms and conditions, the Customer confirms that they have familiarized themself with these customer terms and conditions of Blue Lagoon Oy (2657576-9; Blue Lagoon) and accepts them. These customer terms and conditions are considered accepted when the Customer makes an appointment at Blue Lagoon. These Terms apply to all Services offered by Blue Lagoon and products sold by Blue Lagoon.
By accepting these Customer Terms and Conditions, the Customer guarantees that they have full authority to accept these terms and conditions, book the Service and bindingly agree on the matters agreed in these terms and conditions. This also includes confirming the age of majority for those Services whose subscription age limit is 18 years.
These terms and conditions are also subject to the applicable data protection legislation and Blue Lagoon’s data protection statement. For the sake of clarity, it is stated that by accepting these customer terms and conditions, the customer also accepts Blue Lagoon’s privacy statement.
Blue Lagoon reserves the right to change these Terms, prices, Services, products for sale and other rights it owns. Blue Lagoon has the right to transfer this agreement and all related rights and obligations or part of them to a third party, for example in connection with a business or business transaction.

Contract entrepreneurs

In order to ensure the industry’s established custom, Blue Lagoon’s need and first-class service quality, the Service can be provided by both Blue Lagoon employees and independent Contract Entrepreneurs.
Contractors who offer Services independently are not employed by Blue Lagoon, but act as separate contracting parties to the Customer. The customer is always transparently and clearly informed about this, in addition to these terms and conditions, e.g. on Blue Lagoon’s website.
The customer understands and accepts this and acknowledges that, for example, in complaint situations, the complaint must be addressed directly to the Contractual Entrepreneur, if the Service was produced by contract entrepreneur.

Cancellations

For uncancelled or late canceled reservations, the customer will be charged 75% of the price of the Service. The time is considered irrevocable, if the cancellation or time change is not made no later than 24 hours before the start of the reserved time. For the sake of clarity, it is stated that an appointment made within 24 hours is binding.
In case of delays, the Customer is obliged to pay the full price for the length of the reserved time. If the Customer is late for the agreed time and the Service cannot be performed in the time reserved for the Customer, there is no obligation to perform the Service, but the time is considered canceled.

Prices and payment terms

Regarding the prices of the services, the price lists valid at any given time apply, which can always be found up-to-date on Blue Lagoon’s website for each location and/or in connection with the appointment. The declared prices include the valid value added tax.
Unless otherwise agreed separately in writing, the Customer pays for the Service with payment cards accepted by Blue Lagoon or in cash during the visit, according to Blue Lagoon’s practice.

Gift Cards

The validity period of the gift cards is twelve (12) months from the date of their purchase, and the reserved time must end no later than the date of purchase of the gift card. Gift cards cannot be exchanged for money or returned.
Gift Cards ordered by e-mail will be activated for use by ten (10) o’clock the next weekday morning.
If the type of Gift Card is a certain selected service that has been removed from Blue Lagoon’s selection, the gift card can be used for other services or product purchases.

Gift cards purchased from the campaign may have their own separately defined validity period and conditions. The terms of the campaigns are always clearly communicated on the campaign page. It is the customer’s responsibility to follow the terms of the campaign.

Services, performance of services and responsibility

More detailed information about the Services offered by Blue Lagoon, their contents, possible results and matters affecting the results are always up-to-date available on Blue Lagoon’s website. The customer confirms and assures that they have familiarized themself with the aforementioned.
The service is always performed on a customer and case-by-case basis. Blue Lagoon undertakes to provide its services always in accordance with the interests and rights of the Customer and carefully, safely and professionally.
Blue Lagoon is not responsible for the fact that the possible end results of the Services may vary and depend on the customer’s individual characteristics, such as skin condition, metabolism, medications and other factors. Results are not always asked to be predicted or promised. The customer acknowledges and accepts this.
The customer is responsible for strictly following the pre- and post-treatment instructions to achieve the best result and to avoid complications.
The customer undertakes to provide all necessary and truthful information about their health condition, which may affect the Service performed, its possible outcome or safety. Confirming the suitability of the Service (e.g. allergy, certain substance or treatment) may require consulting a doctor before using the Service. We also recommend consulting a doctor for pregnant and lactating Customers. Blue Lagoon is not responsible for damages resulting from incomplete, untrue, incorrect or outdated information.

The customer understands and accepts that there are always risks and risks of complications associated with procedures and the performance of Services. Risks and complications are individual and although Blue Lagoon always strives to ensure the best possible outcome, Blue Lagoon cannot necessarily influence them.
Contract entrepreneurs offer Services independently and act as separate contracting parties in relation to the Customer. Therefore, the Contract Entrepreneurs are also independently responsible towards the Customers and Blue Lagoon is not responsible for the Contract Entrepreneurs’ Services, complaints, work results or other responsibilities, but the Contract Entrepreneur themself is responsible for these.
Blue Lagoon always has the first right to correct any errors at its own expense. For the sake of clarity, it is stated that the correction of the penalties for the error is always limited to the correction of the error. However, Blue Lagoon’s liability is always limited to the amount paid for the Service. The limitation of liability is valid unless Blue Lagoon has caused the damage intentionally or through strong negligence.
In the role of a retailer, Blue Lagoon is not responsible for the products sold in the salon, but acts as an intermediary for complaints towards the product manufacturer.
The parties are not responsible for damage caused by force majeure. Force majeure can only be invoked if the other party has been notified of it without delay and the contracting party has tried as far as possible to limit the damage caused to the other party.

Claims and dispute resolution

Blue Lagoon always strives to provide first-class Service. If the Customer feels that Blue Lagoon has failed to meet the Customer’s expectations, the Customer must inform Blue Lagoon or the person who performed the Service of this without delay, however within 1 month of the Service being performed. All complaints must be submitted to Blue Lagoon in writing to: laadunvalvonta@bluelagoon.fi.
Disagreements regarding the Service or its performance must primarily be resolved between the Customer and the person who performed the Service. Complaints related to Blue Lagoon employees are directed directly to Blue Lagoon, and complaints related to independent Contract Entrepreneurs are directed directly to the Contract Entrepreneur. Alternatively, the customer can submit a complaint to Blue Lagoon, which forwards the requirements regarding the Contract Entrepreneurs to the Contract Entrepreneur. From now on, as the conversation continues, correspondence must take place between the Customer and the Contract Entrepreneur.
Finnish law applies to this agreement and its terms, with the exception of its conflict of law rules. Disputes arising from this agreement will be resolved through negotiation. If the matter is not resolved by agreement, the customer has the right to refer the matter to the Consumer Disputes Board.